Return Policy

At Maeve & Luna Dublin, we want every customer to feel confident and satisfied with their purchase. While we strive to offer timeless fashion and exceptional service, we understand that returns may occasionally be necessary. Please read this Return & Refund Policy carefully before placing an order.

100% Money-Back Guarantee on Eligible Items

We offer a full refund on:

  • All non-sale items

  • Sale items with a discount of less than 40%

If you are not fully satisfied with your purchase, you may return eligible items for a full refund — no questions asked.

Please note:

Items purchased with a discount of 40% or more are considered final sale and are not eligible for return, refund, or exchange.

 

Tracking & System Updates

Tracking information may take several days to update in our system. This delay does not indicate that an order is unprocessed or eligible for cancellation.

Sale Items & Final Sale Policy

  • Items discounted by 40% or more are final sale

  • These items cannot be returned, refunded, or exchanged

  • Sale items discounted by less than 40% may be returned if all return conditions are met

Return Conditions

Returned items must meet the following conditions:

  • Unworn, unused, and in original condition

  • Original tags and packaging intact

  • Return request initiated within 30 days of delivery

  • Return authorised by our customer service team (RMA required)

  • Customer is responsible for return shipping costs

A €15 restocking fee per returned item applies to cover inspection and handling costs. This fee will be deducted from the refund amount.

No Returns for Multiple Size Orders

Purchasing multiple identical items with the intention of trying different sizes is not permitted. Orders placed for this purpose are not eligible for return or refund.

Return Shipping Responsibility

  • Return shipping costs are the responsibility of the customer

  • Maeve & Luna Dublin does not refund return shipping costs

  • All authorised returns must be sent to our designated return address in Ireland

  • Returns sent to any unauthorised address will not be accepted or refunded

Customers are responsible for ensuring the return is shipped to the correct address provided by our support team.

Return Period

Returns must be initiated within 30 days of receiving your order.

After this period, we are unable to accept returns or issue refunds.

Order Cancellations

Once an order has been placed and payment confirmed, the order becomes binding and cannot be cancelled. Customers must wait for delivery and, if eligible, submit a return request in accordance with this policy.

This section aligns with Article 5 of our Terms of Service.

Exchanges

  • Exchanges are not available on sale items

  • Please carefully review size and colour selections before placing your order

Defective or Damaged Items

If you receive an item with a manufacturing defect or damage, you are entitled to a full refund or exchange.

Please contact us immediately so we can resolve the issue as quickly as possible.

How to Request a Return

To initiate a return, you must first email us at:

📧 support@maeveluna-dublin.com

Please include:

  • Full name

  • Order number

  • Item(s) you wish to return

⚠️ Important:

Returns that are not registered by email will not be accepted or processed, and the right to a refund will be forfeited.

Return Form Requirement

All returns must include a properly completed return form.

Returns without this form will not be processed or refunded.

Summary

Maeve & Luna Dublin is committed to fair and transparent customer service. By following the return conditions above, we can ensure a smooth and efficient process for everyone.

  • Items discounted by 40% or more are always final sale

  • Refunds are issued only when all conditions are met

If you have any questions, our team is happy to help:

📧 support@maeveluna-dublin.com

Thank you for being part of Maeve & Luna’s journey 🤍